The Kaeser and Blair Dealer Support Staff is the Best in the Business!

While most companies refer to their service departments as "customer service" centers, Kaeser and Blair actually call ours "dealer service"! That's because we know where our "bread is buttered." As a Kaeser and Blair dealer you are our customer. Remember, you own your accounts and the end users are actually your customers. While we often have contact with your customer in the normal course of business, the vast majority of our communication is with our dealers.

The employees and management of Kaeser and Blair are consumed with the drive to provide first class dealer service. Whether a Kaeser and Blair dealer works full-time, part-time or even as an occasional order writer, only first class service will do. It is not uncommon to find 50-year veteran and chairman Dick Kaeser in the sample room helping locate just the right sample for a dealer, or CEO Kurt Kaeser working with a Kaeser and Blair dealer on a special quote.

Kaeser and Blair employees are highly trained professionals with the ability and authority to negotiate special competitive prices or resolve problems. While every employee knows they can count on help from the department leaders, they also have the courage and knowledge to handle even the toughest situations on your first call.

Kaeser and Blair order processing and order entry is accomplished with talented people utilizing state of the art computers equipped with custom written software designed to accept your orders. Each person who handles Kaeser and Blair dealer orders is trained to make common sense business decisions and are fully capable to do so. Each order is carefully scrutinized, checked, double checked and finally triple checked for accuracy before it ever leaves Kaeser and Blair to be produced.

The Kaeser and Blair office is officially staffed Monday through Friday from 8:30 AM until 5:00 PM Eastern Time. During that time, you will generally be greeted by one of our friendly phone operators. We employ the most advanced telecommunication technology to make it possible for us to field over 50,000 calls monthly with a friendly, knowledgable "live" human being who cares about your livelihood. After hours, on weekends and holidays, we have implemented a very easy to use voice mail system which allows access by Kaeser and Blair dealers 24 hours a day, 365 days a year. In addition, Kaeser and Blair dealers have unlimited access to our "toll free" fax system which is virtually "busy signal free" for prompt accurate connections everytime.